FAQ
Orders
Add the products you would like to purchase to your cart and complete checkout. After your payment is successfully processed, you will receive an order confirmation by email.
Order changes are not guaranteed. Contact us as soon as possible, and we will review the request if the order has not entered processing, fulfillment, or shipment.
Cancellation requests must be submitted before processing begins and are not guaranteed. Orders cannot be canceled once they have been processed, packaged, fulfilled, or shipped.
We may be able to combine orders that have not entered processing, but combined shipping is not guaranteed. Contact us as soon as possible with all applicable order numbers.
Orders may be canceled because of inventory discrepancies, allocation reductions, payment issues, suspected fraud, listing errors, or other circumstances that prevent fulfillment. If Rip It TCG Shop cancels a paid order, a full refund will be issued to the original payment method.
In rare cases, part of an order may become unavailable because of inventory or supplier changes. Available items may still be fulfilled while unavailable items are refunded.
Preorders
Preorders allow customers to reserve upcoming products before release. Payment is collected at checkout to secure the order.
Preorders generally ship on or around the official release date, depending on when inventory arrives from our distributor. Orders are processed as quickly as possible once the product is received.
No. Release dates are estimates provided by manufacturers or distributors and may change because of production, distribution, or shipping delays.
If inventory is reduced, orders are generally fulfilled beginning with the earliest orders placed. Customers whose orders cannot be fulfilled will receive a full refund to the original payment method.
Preorder cancellation requests are reviewed individually and are not guaranteed. Requests may be denied once inventory has been reserved, ordered from our supplier, or entered processing.
Yes, but the entire order will generally ship once all products are available. Place separate orders if you would like in-stock products shipped sooner.
The order will generally ship once the final product becomes available. We do not automatically split shipments.
Wholesale Orders
A wholesale order is a product sourced through our wholesale or distribution network after the customer places the order. The item may not be physically stocked at our location at the time of purchase.
Wholesale orders generally require 7–14 business days of processing before shipment. This allows time to confirm availability, receive the inventory, inspect it, and prepare the order.
No. Wholesale orders remain subject to distributor and supplier availability. If an item cannot be fulfilled, the customer will be notified and refunded.
Wholesale order cancellations are generally not accepted once payment is received. Please review all listing details carefully before placing your order.
Yes. Distributor delays, backorders, holidays, allocation changes, release-date changes, or supply-chain issues may extend processing.
Shipping & Delivery
In-stock orders are processed within 1-3 business days. Holidays and weekends are excluded. Processing may take longer during major releases, sales, holidays, or high-volume periods.
Yes. Tracking information will be emailed once the shipping label is created. Tracking may take some time to update after the package is transferred to the carrier.
Delivery time depends on the shipping service selected, destination, carrier volume, weather, and other conditions outside our control. Processing time is separate from carrier transit time.
Once a package is transferred to the carrier, delivery timing is controlled by the carrier. Contact the carrier first, and we will assist where reasonably possible.
Check the delivery area, household members, neighbors, front desk staff, and your local carrier. If the package remains missing, contact the carrier and notify us as soon as possible.
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately, but address changes are not guaranteed once processing begins.
Packages returned because of an incorrect address, refused delivery, or missed pickup may require additional shipping charges. Original shipping costs and return-to-sender fees are nonrefundable.
No. Delivery estimates are not guaranteed. Rip It TCG Shop is not responsible for carrier delays, weather, service interruptions, or other shipping issues outside our control.
Returns, Refunds & Exchanges
No. Due to the collectible nature of trading cards, sealed products, and hobby merchandise, all sales are final. We do not accept returns once an order has been delivered.
No. We do not accept exchanges. If you receive an incorrect item, contact us so we can review the issue.
Contact us promptly with your order number and clear photos of the item, shipping label, and packaging. Once verified, we will work with you toward an appropriate resolution.
Contact us promptly with photos of the shipping box, shipping label, internal packaging, affected product, and visible damage. Do not open, alter, or discard the product or shipping materials until the claim is reviewed.
Minor dents, scratches, creases, corner wear, loose wrapping, and small tears are not automatically eligible for a refund. Significant damage claims will be reviewed individually.
Refunds may be issued for approved cancellations before processing, products we cannot fulfill, allocation reductions, incorrect items, or other verified issues approved by Rip It TCG Shop.
Refunds are returned to the original payment method. After a refund is initiated, it may take several business days to appear depending on the customer’s bank or payment provider.
Original shipping charges are generally nonrefundable once an order has shipped. Additional costs caused by an incorrect address, refused package, or customer-requested reshipment will be the customer’s responsibility.
Products & Sealed Cases
Yes. Our products are sourced through established distributors, suppliers, and trusted wholesale partners. We do not knowingly sell counterfeit products.
Unless otherwise stated in the listing, sealed trading card products are sold brand new and factory sealed.
No. We do not guarantee perfect or collector-grade packaging. However, we do our best to secure and well package each order to reduce damage during transit. Minor cosmetic wear may occur during manufacturing, distribution, storage, shipping, or handling.
Unless specifically stated, listing photos are representative images. The product received may have minor packaging, labeling, or manufacturing differences.
Orders are visually reviewed during fulfillment, and the exterior is inspected prior to packaging. We do not open factory-sealed products to inspect the contents inside.
No. Pull rates, rarity distribution, and product contents are determined by the manufacturer. No specific card, rarity, autograph, parallel, serialized card, or monetary value is guaranteed.
Internal factory defects, missing cards, damaged cards, or incorrect collation are controlled by the manufacturer. Customers may need to contact the manufacturer directly for replacement support.
No. Ordering the same quantity commonly found in a case does not guarantee a factory-sealed case unless the listing specifically states that it is for a sealed case.
If we receive a factory-sealed case and the order quantity qualifies, we will attempt to ship it sealed whenever possible. Sealed case fulfillment is not guaranteed unless stated in the listing.
Yes. Cases may be opened for inventory verification, inspection, distributor labeling, or to divide inventory between customer orders.
Payments & Billing
Payment is collected when the order is placed, including preorders and special orders. An order is not secured until payment is successfully completed.
Available payment methods are displayed during checkout and may vary depending on the customer’s location or payment provider.
Payments may be declined by the customer’s bank, card issuer, or payment provider. Confirm that the billing address, payment information, available funds, and security verification are correct.
A pending charge may be a temporary authorization created by the bank or payment provider. If checkout was not completed, it will generally disappear according to the bank’s processing timeframe.
Yes. Rip It TCG Shop may cancel or request additional verification for orders flagged for suspected fraud, payment risk, address mismatch, unauthorized activity, or other security concerns.
Purchase Limits
Purchase limits may apply to high-demand, limited, allocated, or promotional products. Limits help distribute inventory more fairly among customers.
No. Orders placed to bypass purchase limits may be canceled. Limits may apply per customer, household, address, payment method, or account.
Adding a product to your cart does not reserve it. Inventory is reserved only after checkout and payment are successfully completed.
Yes. Products may return because of canceled orders, restocks, additional distributor inventory, or allocation updates. Restocks are not guaranteed.
Accounts & Collections
An account may not be required depending on the checkout options available. Creating an account can make it easier to review order history and track purchases.
Tracking information will be emailed after your order ships. Customers with an account may also be able to view tracking through their order history.
Use the password recovery option on the login page and follow the instructions sent to your email.
Contact us as soon as possible. We may be able to update the contact email before fulfillment, but changes are not guaranteed once processing begins.
Rip It TCG Shop may purchase collections, sealed products, singles, or bulk depending on current inventory needs. Purchasing interest may change over time.
Contact us with clear photos and a general description of the collection. Include the trading card game, approximate quantity, condition, notable cards, sealed products, and asking price when available.
No. All collections must be reviewed before an offer is made. Initial estimates may change after counting, inspection, authentication, or in-person evaluation.
Contact & Support
Use the Contact page on our website or email us at info@ripittcgshop.com for order questions, product concerns, and general support. Include your order number whenever contacting us about an existing purchase.
We respond as soon as possible during normal business operations. Response times may be longer during weekends, holidays, major releases, sales, or high-volume periods.
Include your full name, order number, checkout email address, and a clear explanation of the issue. Include photos when reporting damage, an incorrect item, or a packaging concern.